Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters › Configure CA Process Automation Custom or Mandatory Fields › Map Custom Remedy Fields

Map Custom Remedy Fields

This procedure describes how to define XML elements to CA Process Automation using the Add custom Remedy fields mapping component of the Remedy Optional Parameters page in CA Process Automation. You can use this approach when the field is populated with static text or an available CA SOI alert attribute.

Important! Use only one of the methods for adding fields. Do not attempt to combine mapping fields and adding custom code.

Follow these steps:

1. Follow the steps for configuring BMC Remedy server settings in Configure Non-ITIL BMC Remedy Server Settings or Configure ITIL BMC Remedy Server Settings (Configure ITIL BMC Remedy Server Settings, Configure HP Service Manager Server Settings). Stop once you reach the Remedy Optional Parameters (non-ITIL) or Remedy Additional Parameters (ITIL) page.
2. (Optional) Click Next on the Remedy Additional Parameters page (ITIL configuration only).

   The Remedy Custom Parameters page opens.

3. Click the Add custom Remedy fields mapping expansion button.

   The following displays:

   

4. Place your cursor in the Index field.

   The + and x icons display.

5. Click + to add a field.

   The Add Custom Remedy Fields pane appears. The total number of fields increases by one. Because the index starts at zero, an index value of zero represents the first element.

6. Complete the following fields:

   Remedy field to populate

   Specifies the name of the XML element that you created in BMC Remedy web services. Enter the fields in the same sequence as they exist in BMC Remedy web services. This value is stored in the Tag Array named Keys.

   Value for the fields above

   Specifies the static text for this field, or the CA SOI alert attribute value. Enter a static value or select the CA SOI alert attribute value from the drop-down list. This value is stored in the ValueArray.

   Note: Currently, the only dateTime attribute available is creation_date. The BMC Remedy field for dateTime has the following format: yyyy-MM-ddThh:mm:ss-tz:tz. The tz:tz values are the hh:mm of time zone information.

7. (Optional) Click + to add an element, and click to advance to the added element.

   The value for the total number of fields and the index value increase by one.

8. (Optional) Enter the name of the additional element and its value in the appropriate fields.

   Important! The fields must exist in the same sequence as they exist in BMC Remedy.

9. Click Next after you have created all necessary fields.

   The Start Request pane opens.

10. Click Finish.

    The request displays on the Start Request Instances pane.

11. Click Refresh.

    A State value of Completed indicates a successful connection.