Integrating with ServiceNow › How to Configure a ServiceNow Integration › How to Configure ServiceNow Integration Components › Configure and Test the CA SOI Connection › Test the CA SOI Connection

Test the CA SOI Connection

Test the CA SOI connection after you configure the server settings in CA Process Automation.

Follow these steps:

1. Start the CA Process Automation Console.
2. Click User Requests.

   Note: If the pane does not open, recycle the console. This action indicates that the changes are not applied from the previous operation.

3. Expand CA Help Desk Integration and Simulators, the right-click TestSOIServersConnection, and select Start Request.

   The request displays on the Start Request Instances pane.

4. Click Refresh.

   A State value of Completed indicates a successful CA SOI configuration.