Integrating with ServiceNow › How to Configure a ServiceNow Integration › How to Configure ServiceNow Integration Components › Configure and Test the CA SOI Connection › Configure CA SOI Server Settings

Configure CA SOI Server Settings

To enable the connection between the two products, configure the CA SOI server settings in CA Process Automation.

Follow these steps:

1. Start the CA Process Automation Console.
2. Click User Requests.

   Note: If the pane does not open, recycle the console. This action indicates that the changes are not applied from the previous operation.

3. Expand Help Desk Integration, then right-click SOIServerConfiguration, and select Start Request.

   The SAM Parameters page opens.

4. Complete the following fields and click Finish.

   SOI Web Services Hostname

   Defines the SA Manager host name.

   SOI Web Services Port

   Defines the SA Manager and web services port.

   Default Port: 7090

   SOI Username

   Defines a valid user name to access CA SOI.

   SOI Password

   Defines the password for the user-defined in the SOI Username field.

   The request displays on the Start Request Instances pane.

5. Click Refresh.

   A State value of Completed indicates a successful CA SOI configuration.