Integrating with ServiceNow › How to Configure a ServiceNow Integration › How to Configure ServiceNow Integration Components › Test the CA Process Automation ServiceNow Gateway Functionality

Test the CA Process Automation ServiceNow Gateway Functionality

After you complete all previous steps, test the functionality of the CA Process Automation ServiceNow Gateway. This procedure describes how you manually create a test ServiceNow incident from CA Process Automation to test the configuration.

Note: For more information about how to use the Gateway to create incidents in CA SOI, see Use the ServiceNow Integration.

Follow these steps:

1. Expand ServiceNow and Simulators, right-click CreateTestTicket in the User Requests pane of the CA Process Automation Console, and select Start Request.

   The process starts and the request displays on the Start Request Instances pane.

2. Click Refresh.

   A State value of Completed indicates a successful ServiceNow connection and incident creation.

3. Click Default Process Watch in the left pane and click Ended Instances.

   A list of currently ended processes displays in the Ended Instances pane.

4. Right-click the process that has the same start time as when you ran the test process and select Process Dataset.

   A pane opens on the right with a list of parameters.

   If the request failed, scroll to the errorMessage field to understand the reason for the failure.

5. Scroll to the bottom of the pane.

   The troubleTicket field contains a valid ServiceNow incident Number and the ticketWebURL field contains a URL.

6. Copy the URL into a web browser.
7. Enter valid credentials and click Log In.

   The created test ticket Incident Request page opens.