Integrating with ServiceNow › How to Configure a ServiceNow Integration › Using the SerivceNow Integration › Customize ServiceNow Incident Fields with CA SOI Alert Parameters › Configure CA Process Automation to Support Custom Fields

Configure CA Process Automation to Support Custom Fields

Define custom fields in the CA Process Automation ServiceNow Gateway as follows:

1. Create custom ServiceNow fields.

   The Add Custom ServiceNow Fields option lets you populate fields with static text or an available CA SOI alert attribute value.

2. Add Custom JavaScript.

   To generate a value for your custom or mandatory field, use custom JavaScript code.

Use the predefined CA Process Automation ServiceNow Gateway variables when you indicate how to generate a value for a field. For more information about available variables, see CA Process Automation ServiceNow Gateway Variables.