Integrating with ServiceNow › How to Configure a ServiceNow Integration › Using the SerivceNow Integration › Customize ServiceNow Incident Fields with CA SOI Alert Parameters › Create Custom ServiceNow Fields

Create Custom ServiceNow Fields

This procedure describes how to define XML elements to CA Process Automation using the Add custom ServiceNow fields component of the ServiceNow Custom Parameters page in CA Process Automation.

Follow these steps:

1. Follow the steps to configure ServiceNow server settings in Configure ServiceNow Server Settings until you reach the ServiceNow Custom Parameters page.
2. Click Add.

   The total number of fields increases by one. Because the index starts at zero, an index value of zero represents the first element.

3. Complete the following fields and click Finish:

   ServiceNow field to populate (attribute)

   Specifies the name of the XML element.

   Note: The xml elements are available at: https://<servicenow-instance>/incident.do?wsdl.

   Value for the fields above (value)

   Specifies the value for the XML element.

4. (Optional) Click Add.

   The value for the total number of fields and the index value increments by one.

5. (Optional) Enter the name of the additional element and its value in the appropriate fields.
6. Click Finish after you create all necessary fields.

   The request displays on the Start Request Instances pane.

7. Click Refresh.

   A State value of Completed indicates a successful connection.