Alert Management Overview › View Alerts, Alert Details, and Extended Information › View All Services Impacted by an Alert

View All Services Impacted by an Alert

One CI may support more than one service; therefore, alert conditions affecting that CI may impact multiple services. CA SOI lets you see all services impacted by a root cause alert and shows an impact value based on how critical that CI is to each service.

Follow these steps:

1. Expand the tree on the Services tab in the Navigation pane (if necessary) and select the service whose alerts you want to view, or select the Services object to display all alerts.

   The alerts are displayed in the Contents pane on the Alerts tab.

2. Click the alert whose impacted services you want to see.

   The Alert Details tab opens by default in the Component Detail pane.

3. Click the Service Impact tab in the Component Detail pane.

   The Service Impact tab displays a list of services this alert impacts, the extent of the impact on each service, and the current health of the service. Root cause alerts display all impacted services, including parent and associated services other than the services where the associated CI is located. Non-root cause alerts only display the service in which the associated CI is located.