Alert Management Overview › View Alerts, Alert Details, and Extended Information

View Alerts, Alert Details, and Extended Information

You can view alerts in several different ways in the Operations Console.

• To view all alerts impacting services, select the Services object at the top of the tree on the Services tab in the Navigation pane.

  Alerts that impact all services are displayed on the Alerts tab in the Contents pane.

• To view all alerts impacting a specific service, expand the tree on the Services tab in the Navigation pane (if necessary) and select the service whose alerts you want to see.

  Alerts that impact the service are displayed on the Alerts tab in the Contents pane.

• To view all collected alerts (which may or may not impact services), select the Alert Queues tab.

  The Alert Queues tab appears with the Alert Queues folder selected. Select a user-defined queue to view the alerts in that queue, or select the Default queue to view all alerts that do not belong in any other queue.

• To view details about an alert, click the alert in the Contents pane.

  Additional details about the alert appear in the Alert Details tab of the Component Detail pane. Other details are also shown such as annotations, update history, and escalation history. Click the plus sign (+) icon in these sections to view a history of actions performed on the alert.

  Note: You can also open the alert details as a separate window by right clicking the alert and selecting Alert Detail from the shortcut menu.

  You can sort alerts by clicking the column headings on the Alerts tab.

  The USM Properties and USM Notebook tabs display the USM properties for the alert. These properties differ from the properties displayed in the Operations Console, and you interact with these properties when you use Event Management functionality.