Alert Management Overview › View Alerts, Alert Details, and Extended Information › View All Customers Impacted by an Alert

View All Customers Impacted by an Alert

Alerts can impact customers that are associated with impacted services. If a customer is associated with a service and an alert is generated that impacts that service, the alert also impacts the associated customer. An alert can impact multiple customers when multiple customers are associated with a single service, or when an alert impacts multiple services that each have associated customers.

Follow these steps:

1. Select an entity on any tab other than Users in the Navigation pane.

   The Alerts tab in the Contents pane shows all alerts related to the selected entity in the Navigation pane.

2. Click the alert whose impacted customers you want to see.

   The Alert Details tab opens by default in the Component Detail pane.

3. Click the Customer Impact tab in the Component Detail pane.

   The Customer Impact tab displays a list of customers this alert impacts and the customer impact value for each customer. Customer impact derives its value from alert severity and customer priority.