Alert Management Administration › Configure Alert Escalation Integrations

Configure Alert Escalation Integrations

As an administrator, you manage the integration settings for email, help desk, CA Process Automation, mobile dashboard, and USM Web view on the Administration tab. Establish all necessary integrations before creating escalation actions.

Follow these steps:

1. Access the Dashboard, and click the Administration tab.
2. Expand CA Service Operations Insight Manager Configuration and the SA Manager server name, and click one of the following items:

   Email Configuration

   Defines email server connection information for sending email through escalation actions.

   Help Desk Configuration

   Defines help desk connection information for opening help desk tickets through escalation actions.

   Process Automation Server Configuration

   Defines CA Process Automation connection information for running automated CA Process Automation processes through escalation actions.

   Mobile Dashboard Server Configuration

   Defines Mobile Dashboard connection information for using a runtime token to embed its URL in escalation action output, such as an email or help desk ticket property.

   USM Web View Configuration

   Defines USM Web View connection information for accessing the interface from the Dashboard and using a runtime token to embed its URL in escalation action output, such as an email or help desk ticket property.

3. Enter all necessary information and click Save.

Note: For more information about configuring each integration, see the Administration Guide.