Alert Management Administration › Configure Alert Management Global Settings

Configure Alert Management Global Settings

Global settings are available that influence how alerts appear in the Operations Console and how CA SOI manages alerts.

Follow these steps:

1. Access the Dashboard, and click the Administration tab.
2. Expand CA Service Operations Insight Manager Configuration and the SA Manager server name, and click Global Settings.
3. Make the appropriate selections in the following drop-down lists and fields:

   Maintenance Mode Settings

   Propagate Maintenance Impact

   Specifies whether an alert impact is propagated to the parent objects when the associated CI is in maintenance mode.

   Select Yes if you want alerts for CIs in maintenance mode to propagate the impact to the parent objects.

   Select No if you do not want alerts for CIs in maintenance mode to propagate the impact to the parent CIs. In this case, the alerts are still generated and the CIs display the state.

   Note: Changing a Global Settings flag while the SA Manager is running only impacts future alerts—it does not affect existing alerts and associated services.

   Default: No

   Unknown Alert Setting

   Controls the severity that CA SOI assigns to incoming alerts that have a severity of Unknown. A setting of Ignore prevents the alerts from appearing in the Operations Console.

   Default: Minor

   Cleared Alerts Setting

   Reload Cleared Alerts Setting

   Controls if alerts that CA SOI clears are reloaded from their source domain managers upon restart of CA SOI or the domain managers.

   Select yes so previously cleared alerts are reloaded into CA SOI and displayed in the Operations Console.

   Select No so previously cleared alerts that the domain managers resend are ignored and omitted from the Operations Console.

   Default: No

   Escalation Policy and Action Settings

   Perform Action Retries

   Controls if CA SOI retries escalation actions when they fail.

   Select Yes to retry in the number of minutes entered in the Retry Frequency field. Also retries for the total number of days entered in the Retry Duration field.

   Select No to quit an escalation action after one failed attempt.

   Default: Yes

   Retry Frequency (minutes)

   Defines the number of minutes between escalation action retries after a failed attempt.

   Default: 30

   Retry Duration (Days)

   Defines the number of days CA SOI continues to retry escalation actions after failed attempts. At the end of this duration, CA SOI stops attempting failed escalation actions.

   Default: 2

4. Click Save.
5. Restart the CA SAM Application Server service.