Introduction › Concepts › Alerts › Alert Queues

Alert Queues

Alert queues are user-defined alert groups. CA SOI auto-assigns alerts to a particular alert queue based on user-defined policy, which can include alert content and associated CIs. Alert queues let you group alerts as they come in based on specific criteria to monitor the status of your infrastructure more efficiently. You can add global and non-global escalation policies to alert queues to take a specified action automatically on alerts that come into a queue.

For example, consider a company with engineers responsible for different aspects of the infrastructure, such as networks, systems, and databases. Without defined queues, alerts from all integrated domain managers appear in one consolidated view on the Alert Queues tab. The administrator can define queues that are based on a domain (Network Alerts, Database Alerts, and so on). Engineers can then find and resolve their alerts quickly. The administrator can define additional queues that are based on other alert categories, such as severity, assignment status, or description for an optimized unified alert management system.

Services provide a similar organizational function as alert queues at a higher level with the additional benefit of resource topology and impact analysis. Defining alert queues is less intensive than modeling services, and they can simplify alert management as you make the transition to a service-oriented management paradigm. Alert queues are also useful in an environment with services defined to provide a supplemental management perspective outside of services. For example, you can define a queue for alerts that are not acknowledged or a queue for alerts from the same source domain manager.