Introduction › Concepts › Alerts › Alert Escalation Policy

Alert Escalation Policy

Escalation policy specifies the automated actions to take in response to fault conditions. Escalation policy consists of the following items:

Policy type and assignment

Defines the alerts that the policy evaluates. Escalation policy can be global, or you can assign the policy to evaluate only alerts in specified services or alert queues.

Policy criteria

Defines criteria that an alert must match for the specified action to occur. Criteria can be type-based, time-based, and attribute-based, and the policy can also have an associated schedule.

Escalation action

Defines the action to perform when an alert meets the policy criteria.

Use escalation policies to automate the response to common alert conditions and therefore decrease the time that is required to resolve problems.