A service alert is an alert condition that CA SOI generates based on analysis of a modeled service that it is monitoring. Service alerts result when the condition of one or more CIs combines to impact the overall service quality or risk level. The policy that you define for that service model determines how CI alert conditions impact other CIs and the overall service.
You can use the Alert and Topology Views of the Operations Console to view the root cause infrastructure alerts that caused the service alert. You can also view the root cause type: root cause, symptom, or unclassified.
|
Copyright © 2013 CA.
All rights reserved.
|
|