Working with Escalation Policy › How to Create Escalation Policy › Configure Policy Assignments by Alert Queue

Configure Policy Assignments by Alert Queue

When you create or edit an alert queue, you can configure the related global and queue-specific escalation policies.

Follow these steps:

1. Right-click an alert queue on the Operations Console Alert Queues tab in the Navigation pane, and select Edit Queue.

   The Edit Alert Queue wizard opens on the Define Queue Criteria page.

2. Click Next.

   The Assign Escalation Policies page opens.

3. Select one of the following options in the Global Escalation Policies pane:

   Apply the following global policies for this Queue

   Applies any existing global escalation policies to the alert queue.

   Do not apply the following global policies for this Queue

   Ignores the alert queue when evaluating any global escalation policies.

   The selection applies to all global escalation policies.

   You can also create, edit, or delete global policies in the Global Escalation Policies pane.

4. Select one or more escalation policies in the Available Policies pane and move them to the Current Policies pane.

   You can add more than one queue-specific policy to an alert queue.

   You can also create alert queue-specific escalation policies in the Queue Specific Escalation Policies pane by clicking New.

5. Click Save.

   The policy starts evaluating the alert queues after you save the alert queue.