Working with Escalation Policy › How to Create Escalation Policy › Configure Policy Assignment by Service

Configure Policy Assignment by Service

When you create or edit a service, you can configure the global and service-specific escalation policies.

Follow these steps:

1. Perform one of the following actions:
   • Right-click a service and select Edit Service.
   • Select Tools, Create New Service.
2. Go to the Alert Escalation tab and select one of the following options in the Global Escalation Policies pane:

   Apply the following global policies for this service

   Applies any existing global escalation policies to the service.

   Do not apply the following global policies for this service

   Ignores the service when evaluating any global escalation policies.

   The selection applies to all global escalation policies.

   You can also create, edit, or delete global policies in the Global Escalation Policies pane.

3. Select one or more escalation policies in the Available Policies pane and move them to the Current Policies pane.

   You can add more than one service specific policy to a service.

   Note: Alerts on subservice CIs do not trigger a parent service's escalation policy. If you want subservice CI alerts to trigger the policy for the parent, you must also assign each subservice to the escalation policy.

   You can also create service specific escalation policies in the Service Specific Escalation Policies pane by clicking New.

4. Click Save.

   The policy starts evaluating the service's alerts after you save the service.