Working with Escalation Policy › How to Create Escalation Policy › Create Escalation Actions › Define Escalation Action Retry Behavior

Define Escalation Action Retry Behavior

The SA Manager automatically retries failed escalation actions according to a retry frequency and duration that you can configure. The retry mechanism recurs until either the action is successful or the duration threshold is reached.

If any of the following conditions are true, a retry does not occur for a failed action:

• The action is deleted or disabled
• The retry duration threshold is reached
• The alert that is associated with the action is deleted
• You migrated the action from a previous release

Follow these steps:

1. Click the Administration tab.
2. Click the plus sign (+) next to CA SOI Insight Manager Configuration.
3. Click the plus sign (+) next to the server you want to configure.
4. Click Global Settings.
5. Scroll down to the Escalation Policy and Action Settings section.
6. Complete the following fields:

   Perform Action Retries

   Controls if CA SOI retries the escalation actions that are associated with an alert.

   Select Yes to retry again in the number of minutes entered in the Retry Frequency field and for the total number of days entered in the Retry Duration field.

   Select No to quit an escalation action after one failed attempt.

   Default: Yes

   Retry Frequency (minutes)

   Defines the number of minutes CA SOI retries escalation actions after a failed attempt.

   Default: 30

   Retry Duration (Days)

   Defines the number of days CA SOI continues to retry escalation actions after failed attempts. At the end of this duration, CA SOI stops attempting failed escalation actions.

   Default: 2

7. Click Save.
8. Restart the CA SAM Application Manager service.
9. Monitor the status of initiated actions from either of the following locations in the Operations Console:
   • Escalation Action History table in the Alert Detail tab of the Component Detail pane (by alert)
   • Action History tab of the Escalation Policies and Actions dialog (by escalation policy)

   The following columns contain information about action status:

   Time Executed

   Defines the time that the action was first run.

   Succeeded

   Defines whether the action has completed successfully.

   Time Retried

   Defines the time of the last action retry on failure. When the duration threshold is reached, the Time Retried field displays the last time that the action was attempted.