Working with Escalation Policy › How to Create Escalation Policy › Create Escalation Actions › Run a Command Action

Run a Command Action

You can create a policy action that automatically runs a command. The command must meet the following criteria:

• The command can run on the SA Manager server.
• The command returns a result that requires no user input other than that entered in the command. For example, a command that launches a user interface does not meet this criteria.

Follow these steps:

1. Perform one of the following actions:
   • Click New on the Actions tab of the Alert Escalation Policy Editor dialog while defining an escalation policy.

   Select Tools, Escalation Policies and Actions, and click on the Actions tab of the Escalation Policies and Actions dialog to create an action independent of an escalation policy.

2. Select Execute Command from the Action Type drop-down list and complete the following fields:
   • Enter an action name in the Action Name field.
   • (Optional) Enter an action description in the Description field.
   • Enter the full path of a command to run in the Command field. The command runs on the SA Manager server.

   Consider the following items:

   • You can right-click in most text fields to select expandable runtime tokens for alert details. These tokens are dynamically substituted when an action is performed on an alert.
   • If you want to use the $[USM Web View URL] token, you first enable its use.
   • If you want to use the $[Mobile UI URL] token, you first enable its use.
   • If you want to use the CI user attribute tokens, you first set the attributes. For more information about setting CI user attributes, see the Implementation Guide.
   • UI commands such as notepad.exe or cmd.exe are not supported.
3. (Optional) If you want the action available now, select the Enabled option.
4. Click OK.

   The action is defined, and it appears on the Actions tab. If you defined the action in an escalation policy, it is automatically added to the policy.