USM Specifics › Advanced USM Features (Additional Information) › Examples of Supported Metrics › Example 2: Metrics Derived by the IBM TSRM Connector

Example 2: Metrics Derived by the IBM TSRM Connector

The IBM Tivoli Service Request Manager connector derives the following metrics from imported data:

• AvgNumberOfIncidentsPerUser
• PercentMajorIncidents
• NumberOfIncidentsCreated
• UnassignedIncidents
• AvgDailyIncidentsPerAgent

Note: For more information about the IBM Tivoli Service Request Manager connector, see the IBM Tivoli Service Request Manager Connector Guide.