USM Specifics › Advanced USM Features (Additional Information) › Examples of Supported Metrics › Example 1: Metrics Derived by the BMC Atrium/Remedy Connector

Example 1: Metrics Derived by the BMC Atrium/Remedy Connector

The BMC Atrium/Remedy connector derives the following metrics from imported data:

• AvgNumberOfIncidentsPerUser
• AvgResolutionTimeForPriorityXxx IncidentsInMinutes
• AvgResponseTimeOfPriorityXxx IncidentsInMinutes
• PercentMajorIncidents
• NumberOfIncidentsCreated
• UnassignedIncidents

Note: For more information about the BMC Atrium/Remedy connector, see the BMC Atrium/Remedy Connector Guide.