The Incident Profile contains a common definition for incident management that you can apply to connectors, CA Technologies and third-party incident management products. A CA Catalyst connector that complies with the Incident Profile supports the CI types, custom operations, query filters, and metrics defined in the profile.
The following illustration shows the Object Model for incidents:
Incident objects are accessible using the query custom operation, with optional filters. Incident comments and attachments are accessible through custom operations; the related persons and impacted entities are exposed with relationships. Metrics about incidents are accessible through the USM metrics operations.
A CA Catalyst connector indicates support for the Incident Profile by returning the Incident Profile namespace value using the ConnectorDescriptor.getManagementCats() interface.
|
Copyright © 2013 CA.
All rights reserved.
|
|