Understanding Service Modeling › Service Modeling Terminology and Concepts › Service Concepts

Service Concepts

The concepts in this section help you understand how CA SOI monitors services and calculates service impact. The following entities play a role in impact calculation:

• Alert and CI conditions from domain managers display as severity in the appropriate CI and alert.
• CI severity affects related CIs in service models according to propagation type and policy settings.
• If propagation settings cause severities to propagate, the multiplied value of severity and significance determines the related CI impact and, ultimately, service impact.