Monitoring Services from the Dashboard › Navigate the Mobile Dashboard › View Customers

View Customers

The Customers home page displays the customers to which you have access. You can also view the overall health, risk, and quality of the services for the selected customers. By default, CA SOI orders customers by health in ascending order.

Follow these steps:

1. Access the Mobile Dashboard.
2. Tap Customers.

   The indicator to the right of a customer name displays, by default, the health for services that are associated with the customer.

3. You can perform the following actions on this page:
   • Tap a customer name to see the services it is associated with.
   • Tap the yellow panel containing the down arrow to open the configuration page. On the configuration page you can change the sort order (by health, risk, or quality) or the sort direction (ascending or descending).

     Note: When you change the sort order for health, risk, or quality, the indicator next to the customer changes to display the associated service status.

   • Tap the plus sign (+) next to any customer to see its subcustomers.
   • Tap the Services tab to view services.
   • Tap the Alert Queues tab to display the available alert queues.