Configuring Role-Based Security › How to Configure Role-Based Security › Manage User Group Access to Alert Queues

Manage User Group Access to Alert Queues

As an administrator, you can permit or revoke user group privileges to all alert queues or specific alert queues.

You can think of alert access in several layers: user groups, alert queue access, and customers. In CA SOI, service access takes precedence over alert queue access. Therefore, if an alert is on a service that a user does not have access to, the alert does not appear in any alert queue that the user can see. Five users can view the same alert queue and see five different sets of alerts, depending on their user group service access privileges.

Note: The Administrators group must have all privileges, so do not modify privileges for that group.

For procedures about working with alert queues, see the Event and Alert Management Best Practices Guide.