Example: User Group Access to Services

Configuring Role-Based Security › How to Configure Role-Based Security › Manage User Group Access to Alert Queues › Example: User Group Access to Alert Queues

Example: User Group Access to Alert Queues

In this example, we have the following data in CA SOI:

Services: Sales, Finance, Operations

Note: Because service privileges also dictate the services that appear in a particular alert queue, this example also includes the service access settings.

Alert Queues: Database Alerts, Critical Alerts

Note: For this example, the alert queue names indicate the type of alerts that each alert queue is configured to show. For example, if the Sales service has a critical alert, the Sales service appears in the Critical Alert queue (assuming the User Group has access privileges for the Sales service.)

User Groups: Group1, Group2, Group3, Admin

The following table shows the User Groups and their access to available services and alert queues:

User Group	Service Access	Alert Queue Access
Group1	Sales, Operations	Database Alerts
Group2	Finance, Operations	Critical Alerts
Group3	Operations	Database Alerts, Critical Alerts
Admin	All Services	All Alert Queues

The following table shows the User Groups and what they see in CA SOI based on their service and alert queue access:

User Group	Sees on the Services Tab	Sees on the Alert Queues Tab
Group1	Sales, Operations	Database Alerts queue with database alerts impacting to Sales and Operations services and all unmanaged database alerts.
Group2	Finance, Operations	Critical Alerts queue with critical alerts related to the Finance and Operations services and all unmanaged critical alerts only.
Group3	Operations	Database Alerts and Critical Alerts queues with critical alerts related to the Operations service and unmanaged critical database alerts only.
Admin	All Services	All alert queues with all managed and unmanaged alerts.