The Contents pane in the upper right of the Operations Console displays information about services, alerts, customers, or users, depending on the tab selected in the Navigation pane.
Note: Some tabs are not available based on selections in the Navigation pane.
When you select Services, the Contents pane displays the following tabs that contain information about services:
Shows alerts for the service or CI selected in the Navigation pane. Select an alert to display details about it in the Component Detail section.
Note: Your administrator may have configured your view to be a subset of available alerts based on your role in the organization.
Displays resource name, health, quality impact, risk, granularity level, class, family, and IP address for resources that are direct children of the object selected on the Navigation pane. Use the Filter field in this tab to filter the displayed child CIs and services based on specified text. Double-click any object in this tab to open it in the Services tab.
Note: Quality impact and risk only apply to services.
Displays service name, SLA status, health, quality impact, risk, priority, granularity level, operational mode, and management tier for subservices of the selected service, or for all services if you select the top-level Services item on the Services tab. Use the Filter field in this tab to filter the displayed services or subservices based on specified text. Double-click any object in this tab to open it in the Services tab.
Consider the following:
Displays a diagram that shows the relationships among the resources and subservices of the service selected in the Navigation pane.
Note: For information about topology, see Navigate the Topology View.
Displays a list of all the customers that are associated with the service selected in the Navigation pane. This tab includes information about the customer name, customer identity, customer metrics, priority, and description.
Shows details such as SLAs, maintenance schedules, role-based security for user groups, and the connector status for the selected service or CI. You can set service or CI properties such as Operational Mode, Priority, Location, maintenance schedules, and access privileges from the Information tab.
Displays the CA Service Desk interface in the context of CA CMDB CIs or services in CA SOI. The CMDB View tab only appears when a CA Service Desk/CA CMDB connector is present in any status on the SA Manager, and it is only selectable when you select an object from CA CMDB in the Operations Console. When you select a CA CMDB object and click the CMDB View tab, the CA Service Desk Log In page appears. Enter CA Service Desk user credentials to open the CA Service Desk interface that displays CI details, and click Visualizer to open the CMDB Visualizer, which displays the selected object and objects that relate to it.
Note: For more information about using and interpreting the CMDB Visualizer, see the CA CMDB documentation.
When you select Alert Queues, the Contents pane displays the Alerts tab, which shows the alerts that belong to the alert queue selected in the Navigation pane.
When you select Users, the Contents pane displays the following tabs that contain information about users:
Lists user name and type information for users in the group selected in the Navigation pane.
Lists access privileges that you can assign to user groups.
Lists services to which the selected user group has access.
Lists alert queues to which the selected user group has access.
When you select Customers, the Contents pane displays the following tabs that contain information about customers:
Shows alerts for the customer (or sub-customer) selected in the Navigation pane. Only alerts from the services that are assigned to the selected customer are shown in the tab. Select an alert to display details about it in the Component Detail section. For example, select the Customer Impact tab to view all the customers that the selected alert is impacting.
Displays services associated with the customer (or sub-customer) selected in the Navigation pane.
Displays a list of sub-customers for the selected customer.
Displays information (such as customer name, priority, identity, and description) about the selected customer (or sub-customer).
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