The Component Detail pane in the lower right of the Operations Console displays detailed information about alerts, resources, services, service impact, customer impact, users, or user groups. The information varies, depending on which tab you select in the Contents pane.
The Component Detail pane contains the following tabs, some of which may be unavailable based on selections in the Contents pane and access privileges:
Shows general details, annotations, update history, user groups with access to the alert queue, escalation action history, user-defined attributes, USM attributes, and so on, for the alert selected on the Alerts tab in the Contents pane. You can set alert properties and make annotations from this tab.
Shows more information (such as general, SLAs, maintenance schedules, role-based security for user groups, associated escalation policies, connector status, and granularity) about the item selected on the Contents pane. If an alert is selected, the Information tab shows information about the service or CI associated with the alert. You can set service or CI properties such as Operational Mode, Priority, Location, maintenance schedules, and access privileges from the Information tab.
Displays the alerts that have the highest impact on a service. If multiple alerts have equally high impact, you may see more than one root cause alert. Root cause alerts are categorized as Root Cause, Symptom, or Unclassified:
Identifies the root cause alert is the actual cause.
Identifies the root cause alert is part of a root cause rule, but is not the root cause of the alert.
Identifies the root cause alert as neither Root Cause nor Symptom classifications.
Shows the business impact associated with the resource where the alert originated. This tab shows the name of the resource, the name of the associated service, the impact of the resource, and the health of the resource. Root cause alerts display all services impacted, including parent and associated services other than the service in which the CI is directly located. Non-root cause alerts only display the service in which the CI is located.
Shows the customer impact level for all the customers that the selected service alert is impacting.
Shows the alerts associated with the service selected from the List, Services, or Topology tab.
Shows the alerts that have been created and cleared from a service or CI selected from the List, Services, or Topology tab. By default, this tab displays alerts cleared within the last 24 hours. You can change the time range using alert filters.
Shows the USM properties of the selected CI from the List, Services, or Topology tab.
Shows the USM properties of the CI from the perspective of all data sources and the reconciled set of USM properties. When cross-type correlation occurs, you can see the USM properties for all correlated types, not just the reconciled sheet type, on the USM Notebook tab. To view USM properties for a projection sheet of a different CI type than the reconciled sheet, select that type from the Type drop-down list on the USM Notebook tab. Entries exist for the reconciled sheet, the CA SOI CI projection sheet, and any other projection sheet of different types.
Shows the CA SOI-specific properties of the selected CI. These properties are unique values that CA SOI uses to identify each entity.
|
Copyright © 2013 CA.
All rights reserved.
|
|