The Navigation pane contains the following tabs:
Lists services that have been imported from the domain managers or defined in CA SOI that you have the access privileges to view. You can navigate to the resources in the services, like servers and routers. The columns in the Services tab indicate whether each object is in maintenance mode, the granularity level, and the number of alerts of each severity currently open for each item.
Use the Filter fields in the List and Services tabs of the Contents pane to find specific CIs and services in the Services tab. Double-click a result to open the CI or service in the Services tab.
Lists the set of alert queues and alerts on services that you have the access privileges to view. Each column displays the total number of alerts with that severity and the summation symbol column indicates the total number of alerts. Clicking an alert queue displays the alerts in that queue in the Contents pane. The alert queue icon color indicates the highest severity of any alert in the queue. Clicking the Information tab displays general information about the alert queue, associated escalation policies, cleared alert history, and user groups assigned to the alert queue.
Lists the defined customers. You create customers and associate them with service models to see the impact of service degradation on the service consumer.
Lists the users and user groups that create service definitions, monitor alerts, and resolve the situations that cause the alerts.
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