Configuring CA SOI › Configure Email and Failure Notifications › Configure Failure Email Notifications

Configure Failure Email Notifications

As an administrator, you can configure email notifications to a specified administrator or administrators when certain failures occur. CA SOI also provides logging for the failures:

• The action mechanism fails due to a third-party server connection error. The action mechanism relies on a connection to external servers for the help desk (CA Service Desk), workflows (CA Process Automation), and so on. CA SOI now notifies a specified administrator when the connectivity is lost for more than a specified number of minutes.
• The SA Manager fails due to looping errors. For more information, see Loop Detection during Impact Analysis.
• A connection to the SA Store database fails.
• A connector status changes or fails. For more information, see Connector Shutdown Notifications.
• After a configured retry duration period, an escalation policy action fails.

The email notifications provide a description of the problem and troubleshooting tips to resolve the problem.

For any failure, CA SOI updates the soimgr.log file with failure information.

Follow these steps:

1. Click the Administration tab.
2. Click the plus sign (+) next to CA SOI Insight Manager Configuration.
3. Click the plus sign (+) next to the server you want to configure.
4. Click Error Notification Configuration.
5. Enter the full email address for the administrator.

   Note: Enter multiple email addresses separated with commas (,).

6. For each notification section, perform the following actions:
   1. Select Yes from the drop-down to turn on email notifications.
   2. Enter the number of minutes until CA SOI sends the email notification.
   3. Note: The minimum value is 1 minute.