Configuring CA SOI › Configure Email and Failure Notifications › Configure Email

Configure Email

As an administrator, if a mailhost DNS alias for the email server does not exist, you provide a server name so that CA SOI can send email notifications. Mailhost is a common DNS alias for the email server, and is the default setting in CA SOI. These settings are also used to update settings in Registry used by CA Catalyst components. CA Catalyst sends a notification email if there is an error during CI reconciliation or synchronization.

Follow these steps:

1. Click the Administration tab.
2. Click the plus sign (+) next to the CA Service Operations Insight Manager Configuration or CA Service Operations Insight UI Server Configuration option.
3. Click the plus sign (+) next to the server you want to configure.
4. Click the Email Configuration option.
5. Complete the fields and click Save.
6. Depending on the server you configured, restart the CA SAM Application Server service or the CA SAM User Interface Server service.

Important! Set or update the email configuration settings for both the SA Manager and UI Server.

Note: If the Administration tab changes do not save or the fields clear when you click Save or Test, adjust your browser settings. One of the following actions should solve the problem:

• Add the CA SOI URL to your trusted sites and lower the privacy to accept all cookies. For more information about trusted sites and privacy settings, see your browser documentation.
• Add the domain name of the CA SOI UI Server and SA Manager (for example, company.com) to the privacy managed websites and set to Allow. For more information about managing privacy settings, see your browser documentation.