Monitoring Services from the Dashboard › View Service Status and Details › View Risk Details

View Risk Details

The Risk tab in the Service History portlet displays the risk summary as a pie chart and an area chart for the selected service.

Follow these steps:

1. Select a service entry in the Services portlet.

   The service details appear in the Service History portlet.

2. Click the Risk tab.

   Note the following items in the Risk pie and area charts:

   • The area chart shows Risk as a percentage, with the higher number representing a higher risk of the associated service being unavailable.
   • The pie chart shows color-coded sections that correspond with the number of hours or days the risk is unchanged.
   • The pie chart shows the following periods:
     • The number of hours equaling 24 when the Last 24 Hours option is selected.
     • The number of days equaling 30 when Last 30 Days option is selected.
     • The number of hours equaling 168 when the Last 7 Days option is selected. The conversion of days to hours allows information to be displayed with greater detail and avoids the need to display fractions of days.
   • The pie chart shows the time that the service was in Maintenance mode.
   • The pie chart displays Unknown if the data is not available for the entire selected time period. For example, if you select Last 30 Days and you have only 20 days of data, the Unknown section is displayed with a label showing 10.00.