Monitoring Services from the Dashboard › View Service Status and Details

View Service Status and Details

As an administrator or an operator, you view the status of services and the service details.

The Dashboard tab contains the Services table. The table displays information about the services that CA SOI is monitoring and managing. Below the table, charts display additional detail about a selected service.

Follow these steps:

1. Click the Dashboard tab.

   By default, the Services table includes the following columns:

   Note: You can resize the table height to display more or less services per page; however, you cannot adjust the width.

   Services

   Displays the name of the service. If the service name includes a number in parentheses next to its name, that number represents the count of subservices in the next level only (not subservices of those subservices).

   Use the Services column filter () to filter data in the table.

   Priority

   Displays the priority setting of the service. The priority settings are Critical, High, Medium, Low, None, and Unspecified.

   Use the Priority column filter () to filter data in the table.

   Current SLA

   Specifies if a service level agreement (SLA) is defined for the corresponding service. The column is blank if no SLA is defined. If an SLA is defined, the column displays one of the following icons:

   • Green check—The service is compliant for the current SLA period.
   • Red X—The service is not compliant; it has been violated for the current SLA period.
   • Red circle with a slash—The SLA is inactive.

   Use the Current SLA column filter () to filter data in the table.

   Health

   Displays the health rating of the service. Each icon represents the health metric as follows:

   • If the service is in the Production Operational Mode, the color-coded health settings are Down (burgundy), Critical (red), Major (orange), Minor (yellow), and Normal (green).
   • If the service is in Maintenance Operational Mode, the health rating can be one of the production modes (Down, Critical, Major, Minor, or Normal) or Unknown.
   • If the service is in Testing Operational Mode, the health rating is set to Unknown.

   Use the Services column filter () to filter data in the table.

   Quality

   Displays the quality rating of the service. The color-coded quality settings are Down (burgundy), Severely Degraded (red), Moderately Degraded (orange), Slightly Degraded (yellow), and Operational (green).

   Use the Quality column filter () to filter data in the table.

   Risk

   Displays the risk that is associated with the service. The color-coded risk settings are Down (burgundy), Severe (red), Moderate (orange), Slight (yellow), and None (green).

   Use the Risk column filter () to filter data in the table.

   Availability [24 hours]

   Displays the availability of the service, which is expressed as a percentage that is calculated over the past 24 hours.

   Note: An asterisk (*) next to an Availability value indicates that the value does not represent a complete set of data, which is a full 24 hour period.

   Use the Availability [24 hours] column filter () to filter data in the table.

   Operational Mode

   Displays the mode of the service. The modes are Testing, Maintenance, and Production.

   Use the Operational Mode column filter () to filter data in the table.

   Launch To

   Contains an Action button and drop-down menu that allow you to open the Operations Console or the corresponding domain manager application for the associated service.

   Use the Launch To column filter () to filter the data in the table.

2. (Optional) Click the column heading to switch the sort order between ascending and descending for that column. Ctrl + click to select multiple columns.
3. (Optional) Rearrange the display order of the columns by dragging and dropping appropriate columns. For example, if you want the Priority column to appear before the Services column, you can drag-and-drop the Priority column before the Services column.

   Note: If you rearrange the column order, CA SOI does not save the order. To change the column order permanently, see Customize the Services Table.

4. (Optional) Enter a search string in the Find field. If a service name contains the entered string, the string is underlined in the Services column. However, CA SOI does not remove any entries. Click the arrows (< and >) to move among underlined services.

   The sections that follow provide information about the Details panel and the Quality, Risk, Availability, Alerts, and SLA tabs. These tabs show various charts for the selected service. You can resize these charts as necessary.

5. (Optional) Double-click a service row to display the associated service detail charts in carousel mode.