Monitoring Services from the Dashboard › View Service Status and Details › View Quality Details

View Quality Details

The Quality tab in the Service History portlet displays the quality summary as a pie chart and an area chart for the selected service.

Follow these steps:

1. Select a service entry in the Services table.

   The service details appear in the Service History portlet.

2. (Optional) Click the Quality tab.

   Note the following items in the pie and area charts on this tab and the other tabs:

   • The charts can take a short time to display.
   • You can mouseover the sections of the pie chart or points on the area chart to display summary details for the selected day or hour.
   • You can select the time period that displays from the drop-down list for each chart.
   • If the Report server is configured, you can click the chart to open the reporting interface in the context of the selected service and time period.
   • The charts are color-coded. The pie chart shows the following states: Down (burgundy), Severely Degraded (red), Moderately Degraded (orange), Slightly Degraded (yellow), and Operational (green). The area chart contains a legend that describes the color-coding.
   • The summary shows the status for the last full hour or day depending on which time period is selected. For example, if you are using the Last 24 Hours mode, and mouseover 2 PM in the area chart, the summary shows the period from 1:30 PM until 2 PM.
   • The area chart only displays the times when Quality, Risk, or Availability states are something other than Normal or None. That is, the area chart displays data in the following situations:
     • Quality is Minor, Major, Critical, Down, Maintenance, or Unknown.
     • Risk is Slight, Moderate, Severe, Down, Maintenance, or Unknown.
     • Availability is Down, Maintenance, or Unknown.
   • The pie chart and the area chart treat Unknown time differently.

     For example, if you select Last 24 Hours, the pie chart shows a full 24 hours. If there are only 23 hours of data in the database, the pie chart classifies the 24th hour as Unknown as the data is not available. CA SOI does not obtain the Unknown state from the database.

     The area chart does not infer data; the chart reflects only the state values, other than Normal, that are present in the database. If the service was in a normal state for all 23 hours, the area chart is empty. Additionally, if there is no data in the database with an actual state of Unknown, there is no Unknown time displayed in the chart. The same behavior occurs when Last 7 Days or Last 30 Days is selected.

   • The area chart displays the data for a specific time period. For example, if the Quality data between 2 PM and 2:30 PM is Major 80% of the time, and from 2:30 PM-3 PM it is also Major 80% of the time, the area chart starts at 2:30 PM with 50% and ends at 3 PM with 80%.

     As another example, if the service is placed in Maintenance mode between 2AM and 4AM, the area chart for Maintenance data starts drawing the curve from 2 AM and goes up to 100% Maintenance at 2:30 AM. This is because the maintenance data between 3:30 AM and 4 AM is 100% and from 4 PM to 4:30 PM it is 0%. The area chart starts to curve down at 4 PM, and reads 0% at 4:30 PM. You can mouseover each data point to display the details.