New Features, Enhancements, and Fixes › New Key Features
New Key Features
CA Service Desk Manager r12.5 provides the following key features:
- Granular administration
- Enhanced multi-tenancy that includes a tenant hierarchy model and subtenants
- Email integration and notification improvements
- Status transition control management
- Enhanced configuration item reconciliation
- Increased automation to improve ITIL v3 alignment
- Automated closure of resolved incidents
- Service target templates
- Technology aligned across components
- Improved alignment with CA IT PAM
- Support Automation enhancements
- User interface improvements