CI Reconciliation

CA Service Desk Manager enhances configuration item reconciliation. Administrators can do the following:

Stage CI and relationship transactions before execution. After CIs are in the staging area, you can use the CA Service Desk Manager web interface or native SQL to manipulate the CIs and relationships.
Validate the CI and relationship transactions to help avoid creating duplicates. You view each transaction and the potential CIs it can update and reconcile the transaction manually to the target CI as follows:
- List potential CIs in the CMDB that can match the transaction.
- Inactivate rows from the TWA using the web interface.
- Inactivate rows from the TWA using GRLoader.
Note: You do not need to delete rows in the web interface, because marking them Inactive removes them from the General Resource Loader (GRLoader) processing and online display.
Display and manage related CIs only once.
You do not need to edit each CI repeatedly after multiple import operations. For example, you can do the following:
- Identify ambiguous CIs and transactions by comparing identifying characteristics.
- Supersede any ambiguous CIs that you do not want.
- Specify the target CI for any ambiguous transaction.
- Implement archive/purge for Inactive or successful transactions.
Archive and purge the work areas of obsolete information.