Establishing Support Structure › Status Transitions for Self-Service › How to Create or Update Transition Types for Transitions

How to Create or Update Transition Types for Transitions

As a system administrator, you can create new or update existing transition types for incident and request status transition workflows on the Transition Types List page.

To create a transition type for a status transition, do the following:

1. On the Administration tab, select Service Desk, Requests/Incidents/Problems, Transition Types.
2. Click Create on the list page.
3. Edit the fields as appropriate on the detail page.

   The transition type for the status transition is created.

4. Click Save.

   The new transition type appears in the Transitions Type List when you redisplay the page.

To update a transition type, do the following:

1. Open the desired transition type for editing on the Transition Types List page.
2. Edit the fields as appropriate.
3. Click Save.

   The updated transition type appears on the Transition Type list.