Establishing Support Structure › Status Transitions for Self-Service › How to Link Transition Types to Transitions

How to Link Transition Types to Transitions

When status transitions are linked to transition types, the employee ticket detail form displays status transition buttons to Accept or Reject the resolution. To link a transition type with a status transition, do the following:

1. On the Administration tab, select Service Desk, Requests/Incidents/Problems, Incident (or Request) Transitions.
2. Open the desired status transition for editing on the Request or Incident Transition List page.
3. Specify the desired transition type in the Transition Type field.
4. Click Save.

   The transition type is linked to the status transition.