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Establishing Support Structure

This section contains the following topics:

Models

CA Workflow

CA Process Automation Workflow Integration

Shared Codes

Status Codes

Task Types

Request/Incident/Problem Areas

Change Order and Issue Categories

Automatic Closure of Tickets

Related Ticket Activities

Priority Calculation

Status Transitions and Dependent Attribute Controls

Status Transitions for Self-Service

Timers

Time Zones

How to Set Up the Attachments Library

Announcements

Stored Queries Setup

Sequence Numbers

Audit Log Use

Integration with CA Network and Systems Management

Print CA SDM Web Pages

Record Locking Behavior in the Web Interface

Support Structure

Enabling the CAPA Help