Each service and service option in a request has a status. In addition, the request has an overall status. CA Service Catalog supplies an extensive list of status values by default. You can customize (add, change, or hide) status values for the approval and fulfillment phases of the request life cycle, by editing the requestshared.xml file. You can also change the spelling of existing status values. Be careful not to change the meaning of the status values, because business logic in the product is based on these status values.
You maintain the request status values in the requestshared.xml file. This file can be different based on the language chosen for the system and is located in a different folder for each language. For example, for English (icusen), the requestshared.xml file is located in the USM_HOME\view\webapps\usm\locale\icusen\request folder.
The request status of the entire request is visible on the Pending Actions page. The request statuses of individual items in the request are visible in the Item Status drop-down list on the request-related user interface pages: Request Details, Approve Request, Fulfill Request, and Push Through Request. Updates that you make to the request status values in the requestshared.xml file are reflected in the options that users see on those pages.
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