Using CA Service Catalog for Catalog Users › View and Modify Requests › View Request Tracking

View Request Tracking

Depending on your role and the configuration options set by your catalog administrator, when viewing Request Details, you can also view a Tracking tab. Click the Tracking tab to display the Process Instance List. The Process Instance List displays information regarding any CA Process Automation process instances related to the requested services and service options.

The Process Instance List displays these columns:

• Request Item/Service - This column indicates the name of the service option or service that has an associated CA Process Automation process instance.
• Process Name - The name of the CA Process Automation process on which this process instance is based.
• Status - The status of the process instance.
• Start Time - The time the process instance was started.
• End Time - The time the process instance ended.

  Note: This column can be populated only when the process instance status is Completed or Terminated.

• Duration - The time in days, hours, minutes and seconds that the process instance has been running.

Use this window to view the list of processes generated by the workflow engine for the request.