Using CA Service Catalog for Catalog Users › View and Modify Requests › Cancel a Request

Cancel a Request

You may need to cancel a request for any of several possible reasons, for example, if the wrong items were requested or if the requested items are no longer wanted or needed.

Only CA Service Catalog administrators and other users with the required access control setting can view the Cancel button and use it to cancel requests. The access control option named Access Control: Cancel Request under Catalog, Configuration, Options, Request Management Configuration determines which roles can cancel requests. For details, see the Set CA Service Catalog Configuration Options in the Implementation Guide.

In addition, you can cancel a request only if the status of the request has not exceeded the status specified by the Allow Cancellation Through setting in the Catalog, Configuration, Options, Request Management Configuration. This setting defines the status through which a request can be canceled. After the request moves to the next status, it cannot be canceled.

Note: By default, for the event named Request/Subscription Item Change, for the rule named When Status is Canceled, an action is enabled that aborts CA Process Automation instances when a request is canceled. For best product performance, keep this default setting. For details about this rule and its action, see the Integration Guide.

Follow these steps:

1. Click Home, Requests.

   The Requests page appears.

   Note: If applicable, click the My Requests drop-down list on the Requests page to display requests. The Requests page can either display requests directly or provide access to them indirectly through the My Requests drop-down list. Administrators optionally configure the page to use either setup.

2. Click the list of requests that contains the request that you want to cancel. For example, if you want to cancel a request pending action, click Pending My Action.

   The list of requests appears.

3. Click the request that you want to cancel.

   The Request Details window for this request appears.

4. Click the Cancel button.

   Note: If the requirements for cancelation mentioned earlier are not met, the Cancel button is disabled, and the request cannot be canceled. Moreover, items in the same request may be at different statuses: some items may have exceeded the Allow Cancellation Through status while others have not yet done so. In such cases, you can cancel only the items that have not exceeded the Allow Cancellation Through status.

5. Confirm the cancellation and click OK.