Managing Reports Using the Report Builder › Data Objects › Pre-Defined Data Objects

Pre-Defined Data Objects

CA Service Catalog supplied many predefined report data objects (data objects) that you can use in your reports. The following are the most commonly used predefined data objects. For details about these objects, see the comments supplied with them on the Administration, Report Builder, Data Objects menu.

Note: Data objects in this list that mention CA CMDB, CA Service Desk Manager, or CA APM are applicable only if the named product is integrated with CA Service Catalog. Otherwise, the data object returns irrelevant data. For information about the integrations with these products, see the Integration Guide.

Requests associated to assets

Returns the requests associated to assets in the business unit that you specify.

Requests associated to change orders and configuration items, by business unit

Returns CA Service Desk Manager change orders and CA CMDB configuration items associated to CA Service Catalog requests in the business unit you specify.

Requests associated to change orders and configuration items, by user

Returns CA Service Desk Manager change orders and CA CMDB configuration items associated to CA Service Catalog requests for the user ID that you specify.

Requests by business unit

Returns all requests for the business unit and date range that you specify.

Requests by status

Returns all requests for the status and date range that you specify.

Requests by year and month

Returns the total number of requests for each month in the year that you specify.

Request fulfillment

Returns the amount of time taken to approve, fulfill, and complete all requests within the date range that you specify.

Request item fulfillment

Returns the following:

• The time used to approve, fulfill, and complete the request for the specified service option element
• Request SLA violation data for each request

Request item fulfillment averages

Returns the following:

• The total number of requests that include the specified service option element
• The total time and the average time used to approve, fulfill, and complete the requested service option elements
• Request SLA violation data for each request item average

Request item fulfillment by request ID

Returns the following:

• The amount of time taken to approve, fulfill, and complete each service option of the specified request
• Request SLA violation data for each service option

Request SLA Instances

Returns all request SLA instances, with their SLA warning and violation thresholds.

Services associated to asset models

Returns the CA APM asset models associated to services and service options in the business unit that you specify.

Services associated to configuration items

Returns the CA CMDB configuration items associated to service in the business unit that you specify.

Total requests by business unit

Returns the total number of requests created per business unit for the date range that you specify.

Total requests by month

Returns the total number of requests grouped by month for the year that you specify.

Total requests by status

Returns the total number of requests grouped by status for the date range that you specify.

Note: CA Service Catalog also provides predefined data objects for accounting, data mediation, financial reports, and metric events. For details, see the comments supplied with the related data objects.