Using Policies to Manage Requests › How to Create a Condition › Conditions Based on the Attributes of Services

Conditions Based on the Attributes of Services

You can specify conditions based on the following attributes of the service affected by the policy:

The following attributes may require explanation:

estimatedCost

Specifies the total estimated cost of a service in a request. The Catalog system calculates this cost when the request is submitted.

Note: To find the cost of the service, click Home, Requests and, if applicable, use the My Requests drop-down list to display requests. Find the request that contains the service and view the details.

status

Specifies the numeric value of the status of the service (not the request), as follows:

0 - Deleted

1 - Available

2 - Unavailable

3 - Created

4 - Canceled

other attributes

You can view most of the other attributes when you add or edit a service.

Use the following format (without spaces):

$(_.service.attrbute operator 'value')

Enclose string values in single quotation marks. Enter numeric values without quotation marks.

Examples

Sample conditions follow:

• To assign a pending action based on the service name, for example, if the service name is Knowledge Management Tools, use this condition:

  $(_.service.name=='Knowledge Management Tools')

• You can assign a pending action based on the estimated cost of the service being greater than or equal to 100 monetary units. (The default unit is dollars). To do so, use this condition:

  $(_.service.estimatedCost<=100.0)

• You can assign a pending action for any service option (requested item) whose status is greater than 1000 when the service ID is 9999. To do so, use this condition:

  anySoWith('status', gt, 1000) || _.service.id==9999

  By default, 1000 is the value for a status of Pending Fulfillment.