Administration Functions and Tools › Events, Rules, and Actions › Management of Actions › Add an Action

Add an Action

You can add a new action to a rule to meet a need in your organization that the predefined actions and existing custom actions do not meet. For example, you can add one new action to run a command when a request of a certain class changes status from Pending Approval to Approved.

Note: You can add new actions (create custom actions) in both custom rules and predefined (built-in) rules.

Follow these steps:

1. Select Administration, Tools, Events-Rules-Actions.

   The Event Types page appears.

2. Click the event that contains the rule and action of interest.

   The Event Type Details page appears.

3. Click the Edit icon for the rule to which you want to add the action.

   The Rule Details page appears.

4. Click Add.

   The Add Action page appears.

5. Complete the parameters on that page.
6. Click OK to save your changes.

You have added the action.