Integrating with CA CMDB › How to Set Up the Integration › View the Service-Related Details of a Configuration Item

View the Service-Related Details of a Configuration Item

The service-related details of a CA CMDB configuration item are the CA Service Catalog service or services associated with the item, the number of requests for each associated service, and any other related properties that your organization deems important. This information can be a critical part of your analysis activities for the associated services and configurations items. For example, a high number of associated requests, subscriptions, or accounts may indicate that a configuration item is very critical for business continuance and therefore merits special attention.

If your implementation requires you to log in to CA CMDB Visualizer, see your administrator to obtain a user name and password for accessing CA CMDB Visualizer.

Note: If you associate a CA Service Catalog service with a CA CMDB configuration item that does not display the Attributes tab, you cannot view the service-related details of the configuration item from CA Service Catalog. For details, see the CA CMDB documentation.

To view the service-related details of a configuration item

1. To begin in CA Service Catalog, do the following.

   You may want to begin in CA Service Catalog if you are not certain which configuration items are associated with the CA Service Catalog services of interest.

   1. Click Catalog, Service Offerings.

      The list of catalog folders and services appears.

   2. Search the folders and services, expanding them if necessary, until you locate the service you want.
   3. Under the Actions icons, click the CA CMDB Association icon. The tooltip text for this icon is "CMDB CI Associations."

      The Service Offerings dialog appears, showing the configuration item or items associated with the service.

   4. Click Visualizer.
   5. Log in to CA CMDB Visualizer, if required.

      The associated items appear in CA CMDB Visualizer. If these items have relationships with other configuration items, the related items and the relationships also appear.

2. To begin in CA CMDB Visualizer, do the following:

   You may want to begin in CA CMDB if you are certain which configuration items are of interest and therefore do not need to check the services in CA Service Catalog.

   1. Log in to CA CMDB Visualizer.
   2. Display the configuration items that are associated with the service of interest.

      If these items have relationships with other configuration items, the related items and the relationships also appear.

3. Right-click the configuration item and select View Properties.

   The Configuration Item Details dialog appears.

4. Click the Attributes tab and click the Service Catalog button, which is the managed data repositories (MDR) button for CA Service Catalog.

   Note: As a shortcut to replace this step and the previous step, you can optionally right-click the configuration item and select View, MDR. From the list of MDRs, select Service Catalog.

   The CA Service Catalog GUI opens.

5. If the CA Service Catalog GUI does not open, do the following:
   • Verify that the CA Service Catalog host name property specified in the MDR button is correct. If necessary, for instructions, see your CA CMDB documentation.
   • Verify that the CA Service Catalog services are started.
6. If necessary, log in to CA Service Catalog.

   The CI Associated Offering Details dialog appears.

7. View the count for the requests, subscriptions, accounts, and business units that are related to the configuration item and its associated service or services.

   If multiple services are associated to the configuration items whose properties are viewing, the counts for all associated services are listed.

   For requests, accounts, subscriptions, and business units, optionally click the links for further details about each count, as follows:

   • Click the number of request to view the request ID, name, creation date, and status of each request.
   • Click the number of subscriptions to view subscription-related details about the service, for example, the number of subscriptions for each service option.
   • Click the number of accounts to view the name, opened date, and status of each account.
   • Click the number of business units to view the business unit name and the number of requests and subscriptions.
   • Click the name of the service to view additional details about the service.
8. Use this information along with any information you obtain from the CA CMDB Visualizer analysis tools. These tools are summarized in How to Leverage Information from Analysis Tools and are explained in detail in your CA CMDB Visualizer documentation.