Integrating with CA CMDB › How to Set Up the Integration › View Relationships of Associated Configuration Items

View Relationships of Associated Configuration Items

After you view existing associations from CA Service Catalog services to CA CMDB configuration items, you may want to view the relationships between those configuration items and their related configuration items in CA CMDB: doing so can be a critical part of impact analysis and root cause analysis.

Note: If your implementation requires you to log in to CA CMDB Visualizer, see your administrator to obtain a user name and password for accessing CA CMDB Visualizer.

To view relationships of associated configuration items

1. Click Catalog, Service Offerings.

   The list of catalog folders and services appears.

2. Search the folders and services, expanding them if necessary, until you locate the service you want.
3. Under the Actions icons, click the CA CMDB Association icon. Its tooltip text is "CMDB CI Associations."

   The Service Offerings dialog appears, showing the configuration items currently associated with the service.

4. To view the relationships of those configuration items with other configuration items in CA CMDB, click the Visualizer icon. Its tooltip text is "CMDB Visualizer."
5. Log in to CA CMDB Visualizer, if required.
6. Use the Visualizer features to find and note the most critical relationships; you use this information for impact analysis, root cause analysis, and other analysis.

   Note: For instructions to use Visualizer, see the CA CMDB documentation.