Upgrading › Finalize the Upgrade

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Finalize the Upgrade

Finalizing the upgrade is the last required task when you upgrade using a migration model or upgrade using a traditional model.

Follow these steps:

  1. Log in to the root business unit of CA Service Catalog as a Service Delivery administrator.
  2. Do the following:
    1. Click Service Builder, Configuration, System Configuration.

      The System Configuration options appear.

    2. Set the value of the Use Service Provider Catalog Only option to Yes or No. You decided the value at the beginning of this upgrade process.

      Note: The value you set applies to the entire Catalog system, in other words, to all business units.

  3. Verify that you and other users can log in to CA Service Catalog on the new computers. Verify that the CA Service Catalog components are working properly.
  4. If you have installed or upgraded CA Workflow as part of the upgrade process, configure CA Workflow.
  5. If you integrated CA Service Catalog with CA Service Desk Manager in the previous release, update the host computer names. Also reconfigure the other connection details between the two products.

    Note: For instructions, see the Integration Guide.

  6. Enable Windows NTLM authentication, if you enabled in the previous release.

    Important! This option is disabled by default, for both new installations and upgrades. If applicable, enable it again.

    Windows NTLM authentication is enabled.

  7. Set up shared and customized files.
  8. (Multiple Service View computers) Do the following:
    1. If you have not already done so, set up the filestore (the single location for shared files).
    2. Click Administration, Configuration, Filestore on any Service View computer. Verify that the filestore location is correct. If necessary, correct the location.
    3. Access the filestore computer and verify that the filestore folder includes the themes folder. If necessary, copy the themes folder to the filestore folder, as explained in the next step.
  9. To use the old filestore location, do the following. Otherwise, skip this step.
    1. Copy the themes folder from the local filestore to the old filestore. This folder is part of the new feature named custom branding.

      Note: The themes folder is new with this release.

    2. Click Administration, Configuration, Filestore.
    3. Specify the original filestore location. You recorded this location before the upgrade.
  10. (Migration model upgrades only) Uninstall the previous versions of CA Service Catalog products and components from the "old" CA Service Catalog computers. If you installed a new version of CA EEM, uninstall the old version of CA EEM from the old CA Service Catalog computers.

You have finalized the upgrade.