Upgrading › Finalize the Upgrade › Configure CA Workflow

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Configure CA Workflow

If you are using CA Workflow, configure its parameters, actors, and process definitions when you finalize the upgrade.

Follow these steps:

  1. Do the following on each newly upgraded Service View server:
    1. Log in to CA Service Catalog.
    2. Click Administration, Configuration, CA Workflow.

      The CA Workflow configuration parameters appear.

    3. Verify that these parameters reference the newly upgraded CA Workflow computer. If necessary, update these parameters to match the newly upgraded CA Workflow computer.
  2. Configure the CA Workflow actors, as follows:
    1. On the CA Service Catalog GUI, select Administration, Configuration, CA Workflow.
    2. Click Configure.

      The Workflow actors are configured.

  3. (Only for upgrades from CA Service Catalog r12 or earlier) Update the URL in every process definition that you plan to use with CA Service Catalog to point to the newly upgraded first Service View server: In each of these process definitions, select the Initialize Values function and set the USM_URL to reference the newly upgraded first Service View server.

    Note: The first step of this procedure changes the URL of the actors only, not the process definitions.

  4. Review the process definitions that you activated in the previous release. If you want to use the new process definitions from the new release, do the following:
    1. Make the process definitions from the previous release inactive and activate the equivalent process definitions supplied with the new version of CA Service Catalog.
    2. If you customized the previous process definitions, make the same customizations to the new process definitions.

    Note: For assistance, see the CA Workflow IDE online help.

  5. (Only for integrations of CA Service Catalog with CA Service Desk Manager) Do the following on the CA Workflow IDE for CA Service Desk Manager:
    1. Import the USM_RequestService web service actor from %USM_HOME%\fulfillment\scripts\actors.

      Note: This action is required because the former %USM_HOME%\fulfillment\scripts\service_desk\actors folder has been removed from the installation program.

    2. Verify that the USM_URLs in the process definitions imported from CA Service Catalog point to the first CA Service Catalog computer.

You have upgraded the CA Workflow actors and process definitions.