Upgrading › How to Upgrade Using a Traditional Model

How to Upgrade Using a Traditional Model

In a traditional model, you run the upgrade program only on existing CA Service Catalog computers. To upgrade CA Service Catalog using a traditional model, do the following:

1. Prepare for the upgrade.
2. Upgrade CA EEM.
3. Find and record the values of the following MDB parameters for your DBMS and have them ready when you upgrade the first Service View server:
   • Parameters for the MDB on SQL Server
   • Parameters for the MDB on Oracle

   This data is the same data required for a new installation of the MDB. Even if you do not need to upgrade the MDB, verify the MDB version and the related parameter values to help verify the database configuration.

   When you start upgrading the first (formerly primary) Service View computer, the installation checks whether to update the MDB, and proceeds as follows:

   • If the MDB installation or upgrade starts, you are prompted to supply the required parameter values. Examples include the server name and the logon credentials for your DBMS:
   • If the MDB upgrade is not necessary, it is not started. You proceed directly to upgrade the CA Service Catalog products and components.
4. Upgrade Service View and other products and components, as directed by the installation program.

   The installation program guides you through this entire process on all computers.

5. Finalize the upgrade.

You are now ready to configure CA Service Catalog before using it. Also, optionally consider implementing clustering for Service View, CA Workflow, or both. Also, if you have multiple installations of Service View, you can set up a single location for shared files. Doing so helps improve overall system performance and helps reinforce best practices.

Note: If you are using CA Workflow, we recommend the following for more efficient process automation: After you upgrade your existing CA Workflow implementation, install and use CA Process Automation rather than CA Workflow. For details about installing and using CA Process Automation, see the CA Process Automation documentation and installation media, which are included with the CA Service Catalog installation media.

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