Troubleshooting

This section contains the following topics:

Scope

Cannot Log In to CA Service Catalog

Cannot Add or Update a User Because of Duplicate User ID

Cannot Delete an Account

Cannot Connect to a Trusted Computer

Cannot Email a Request

Cannot Locate the Configuration Files

Cannot Locate My Log Files

Compilation Errors After Customization

Log File Does Not Roll Over

Cannot Locate the Registry Keys

Cannot Set Debug Levels

Cannot Open Documents from the Web Folder

Message Queue 4.1 Broker Stops Immediately After Starting

Message Queue 4.1 Broker Does Not Respond to Scans

In HTTPS, Unable to View Invoice in CSV Format from Invoice History UI

IXUTIL Out-of-Memory Error Occurs

Pages Do Not Appear to Be Refreshing Properly

A Request Approval or Fulfillment Pending Action Is Not Assigned

Requests Are Assigned to Multiple Users and Groups

Requests Do Not Move to the Next Status

Sorting of Services by Selection Type

Service View Installation or Upgrade Fails Because Path Name is Too Long

Service View Installation or Upgrade Fails Because of Duplicate Records

Service View Windows Service Does Not Start

CA EEM Installation on 64-Bit Operating Systems

CA EEM Upgrade Fails

Scope

This appendix contains only troubleshooting topics related to the core components of the product: CA Service Catalog, CA Service Accounting, Service View, and Service Fulfillment.

Note: For additional troubleshooting topics related to the integration of CA Service Catalog with other products, including CA Workflow, CA EEM, CA Service Desk Manager, and so on, see the Integration Guide.